neonsuites.online

01Who we are

neonsuites.online operates a boutique casino hotel and this website. We act as the data controller for personal information collected through the site, our reservation desk and our on-property services.

Questions about this policy can be sent to [email protected].

02Information we collect

We collect information you give us directly: name, email address, phone number, payment details, arrival and departure dates, suite preferences and any special requests you share when booking.

We collect information automatically: IP address, device and browser type, pages viewed, referring site and approximate location, gathered through server logs and the cookies described in our Cookie Policy.

We collect information on property: loyalty and floor-credit activity, CCTV footage in public areas of the casino hotel, and identity verification records required by gaming regulations for the casino floor.

03How we use it

To process, confirm and manage your reservation.
To verify age and identity before granting access to the gaming floor.
To personalise your stay, including lighting presets, dining preferences and floor credit.
To send service messages about your booking and, with your consent, offers and news.
To keep the property, guests and staff safe and to comply with gaming, tax and anti-money-laundering laws.
To measure and improve the website and our services.

04Legal bases

Where data-protection law requires a legal basis, we rely on performance of a contract (your reservation), our legitimate interests (security, fraud prevention, service improvement), compliance with legal obligations (gaming and financial regulation) and your consent (marketing and non-essential cookies).

05Sharing your information

We share data only where necessary: with payment processors, booking-engine and email providers, IT and analytics vendors bound by contract, gaming regulators and law-enforcement where required, and professional advisers. We never sell personal information.

06Retention

Reservation and transaction records are kept for as long as required by tax and gaming law, typically up to seven years. Marketing preferences are kept until you withdraw consent. CCTV footage is normally overwritten within 30 days unless retained for an investigation.

07Your rights

Depending on where you live, you may have the right to access, correct, delete or port your data, to restrict or object to processing, and to withdraw consent at any time. To exercise these rights, email [email protected]. You may also lodge a complaint with your local data-protection authority.

08Security

We protect personal information with encryption in transit, access controls, staff training and regular reviews. No system is perfectly secure, so please contact us immediately if you suspect your account or booking has been compromised.

09Children

The gaming floor of the casino hotel is restricted to guests aged 21 and over, and this website is not directed at children under 16. We do not knowingly collect personal information from children.

10Changes to this policy

We may update this Privacy Policy from time to time. The date at the top shows the latest revision, and material changes will be announced on the site or by email.